Privacy Policy

1. Introduction

Welcome to 999ab. This Privacy Policy explains how 999ab ("we", "us", or "our") collects, uses, stores, and protects information about you when you access or use the 999ab platform, including our website at https://999ab.one and all related services (collectively, the "Platform").

By registering an account, making a deposit, or simply browsing our Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

This policy applies to all users of 999ab, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions across Bangladesh. We are committed to handling your personal data with the utmost care, transparency, and in compliance with applicable data protection principles.

2. Information We Collect

We collect personal information from you in several ways, both directly when you provide it to us and automatically as you use the Platform. The categories of personal data we collect include:

• Identity Information: full name, date of birth, national ID or passport number (for verification purposes).
• Contact Information: email address, mobile number, and physical address (city or district level) for correspondence.
• Financial Information: payment method details (e.g., bKash or Nagad mobile wallet ID, Rocket account, Dutch-Bangla Bank or City Bank account references), transaction history, deposit and withdrawal records.
• Technical Information: IP address, device type and model, browser type and version, operating system, session timestamps, and geolocation data (country or city level only).
• Behavioural Information: game history, betting activity, session duration, preferred game categories (e.g., cricket betting, live casino, slots, crash games, fish shooting), and promotional response data.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law.

3. How We Use Your Information

999ab uses the personal information we collect for the following purposes:

• Account Management: to register and maintain your 999ab account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, and local banks, and manage your profile settings.
• Service Delivery: to provide access to casino games, cricket betting markets, slots, live dealer tables, crash games, and all other Platform features.
• Security and Fraud Prevention: to detect and prevent fraudulent transactions, money laundering, underage gambling, or any other prohibited activity on the Platform.
• Compliance: to fulfill our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements and responsible gaming obligations.
• Customer Support: to respond to your queries, complaints, and feedback submitted via email or our support channels, and to improve our service quality based on your input.
• Marketing and Promotions: to send you information about bonuses, free spins, tournament offers, and promotional campaigns — only where you have opted in or where we are permitted by applicable law. You may opt out of marketing communications at any time by contacting support.

4. Cookies and Tracking Technologies

999ab uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device that allows us to recognise your browser or device on subsequent visits.

We use the following types of cookies on the Platform:

• Essential Cookies: strictly necessary for the Platform to function, including maintaining your login session, remembering your cart or game state, and processing transactions securely.
• Analytical Cookies: help us understand how users navigate the Platform, which pages or games are most popular, and where technical issues occur — so we can continuously improve your experience.
• Preference Cookies: remember your settings and preferences, such as your language choice, preferred game category, and display settings, to personalise your experience on return visits.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and some features may not operate as intended.

5. Sharing of Your Information

999ab does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: third-party vendors and partners who assist us in operating the Platform, processing payments (including bKash, Nagad, Rocket, Upay, Visa, Mastercard), providing game content (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi), or delivering customer support. These parties are contractually bound to use your data only as directed by us.
• Legal Compliance: when required by law, regulation, court order, or governmental authority — including disclosures requested by law enforcement agencies in Bangladesh or other relevant jurisdictions.
• Business Transfer: in the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer via a prominent notice on the Platform.
• Responsible Gaming Partners: where necessary to enforce self-exclusion requests or to share data with responsible gaming organisations for the protection of vulnerable players.

In all cases of legitimate sharing, we ensure appropriate contractual and technical safeguards are in place to protect your data.

6. Payment Data and Financial Information

Financial transactions on 999ab are processed through trusted payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks. When you make a deposit or withdrawal, the relevant payment provider processes your financial credentials directly using their own security infrastructure. 999ab does not store your full mobile banking PIN, card CVV numbers, or internet banking passwords at any point.

We retain records of transaction amounts, timestamps, payment method type, and outcomes as required for accounting, fraud prevention, and compliance purposes. All transaction data is stored with industry-standard encryption.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with services. If you close your account, we may retain certain information for a period of up to five (5) years following account closure to comply with our anti-money laundering, fraud prevention, and legal retention obligations.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data management procedures.

8. Your Rights as a Data Subject

999ab respects your rights in relation to the personal data we hold about you. Subject to applicable law, you may have the following rights:

• Right of Access: you may request a copy of the personal data we hold about you at any time.
• Right of Rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: you may request that we restrict the processing of your personal data in certain defined circumstances, for example where you contest the accuracy of the data.
• Right to Object: you have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Data Security Measures

999ab implements a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls, and regular security assessments.

While we take all reasonable steps to keep your data secure, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your 999ab account.

10. Third-Party Links and Integrations

The 999ab Platform may integrate with third-party game providers and payment processors. While we vet our partners carefully, we have no control over the privacy practices of third-party platforms and are not responsible for their data handling. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.

11. Protection of Minors

999ab is strictly a platform for adults. Access to and use of the Platform is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately so we can investigate and act accordingly.

12. Changes to This Privacy Policy

999ab reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via a prominent notice on the Platform or by email.

Your continued use of the Platform following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with our support team. We are here to help and will respond promptly.

You can reach us at the following email address (plain text — not a clickable link):

[email protected]